We help resolve orders that arrive damaged, defective, or incorrect. We do not offer voluntary change-of-mind returns. Your legal consumer rights still apply. Please review our Return & Refund Policy.

Payment methods currently available to you are displayed at checkout. Choose one of those options to complete your purchase securely.

Contact petdock.support@gmail.com as soon as possible with your order number. We will check whether changes are possible; changes cannot be guaranteed once processing begins.

We currently ship only to eligible addresses in the 48 contiguous U.S. states and Washington, D.C. Shipping to Alaska, Hawaii, U.S. territories, military addresses (APO/FPO/DPO), and other countries is not available. Shipping eligibility is confirmed at checkout.

Delivery estimates vary by product, supplier, destination and carrier. Available information will be shown or communicated when possible. Contact support if you need help with an existing order.

We offer free standard shipping on eligible United States orders. Any applicable delivery charges appear at checkout before payment.

Tracking information will be emailed when available. If you need help locating an order, contact petdock.support@gmail.com and include your order number.

Review the product description, images, dimensions and available variants before ordering. For questions about a specific product, email petdock.support@gmail.com.